Who we are
Non-Profit Organisation
Numuun NRG Ltd
Effective: 19/03/21
Introduction
Welcome to Numuun NRG Ltd. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to keep your information secure. By interacting with our website, purchasing our products, or engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide better services to all our users. The information we collect includes:
a. Personal Information:
- Contact Details: Name, email address, phone number, and mailing address.
- Account Information: Usernames, passwords, and other credentials.
- Payment Information: Credit card details, billing address, and transaction history.
b. Non-Personal Information:
- Browsing Data: IP address, browser type, device information, and operating system.
- Usage Data: Pages visited, time spent on the site, and other analytical data.
- Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and similar technologies.
c. Health and Wellness Information:
- User-Provided Data: Information regarding your skin type, health concerns, and wellness goals shared with us.
2. How We Use Your Information
We use your personal information to enhance your experience with us, including but not limited to:
a. Service Provision:
- To process and fulfill your orders.
- To manage your account and provide customer support.
- To deliver personalized product recommendations.
b. Communication:
- To send transactional communications, such as order confirmations and shipping notifications.
- To send promotional communications, including newsletters, offers, and product updates, if you have opted to receive them.
c. Improvement and Analysis:
- To understand how you interact with our services to improve our products and offerings.
- To conduct market research and analyze trends.
d. Legal Compliance and Protection:
- To comply with applicable laws, regulations, and legal processes.
- To protect the rights, property, or safety of our customers, employees, or the public.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers for the following purposes:
a. Service Providers:
- Companies that provide services on our behalf, such as payment processing, shipping, and email delivery.
b. Legal Requirements:
- To comply with legal obligations, court orders, or government requests.
c. Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
5. Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use industry-standard encryption protocols to protect sensitive information.
- Access Controls: Only authorized personnel have access to your data, and they are required to maintain its confidentiality.
- Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.
6. Your Rights and Choices
You have certain rights concerning your personal information, including:
a. Access and Correction:
- You may request access to your personal information and correct or update it if necessary.
b. Opt-Out of Marketing Communications:
- You can opt-out of receiving promotional emails by following the instructions in those emails or contacting us directly.
c. Data Deletion:
- You may request the deletion of your personal information, subject to legal or contractual obligations.
d. Data Portability:
- You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to recognize your device and remember your preferences. You can control the use of cookies through your browser settings.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. International Data Transfers
We operate globally and may transfer your personal information to countries outside of your residence. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this document.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Numuun NRG Ltd
128 City Road, EC1V 2NX
Support@numuun.co.uk
@numuunltd
Thank you for trusting Numuun NRG Ltd with your personal information. We are committed to protecting your privacy and providing you with the best possible experience.